Per user, per month
You pay for the people who use your systems, not for each device or each call. A staff member with a laptop, a phone and a desktop counts once. Add a starter and the amount goes up by one user; a leaver and it goes down.
What the monthly amount covers
- The help desk, for everyone, as often as they need it
- Monitoring, updates and security on every computer and server
- Microsoft 365 administration: accounts, licences, security settings, starters and leavers
- Backup of Microsoft 365 and your servers, with restore tests
- Email protection, device protection and multi-factor authentication
- Managing your software vendors and your internet provider
- On-site visits in Brisbane when a job needs hands ### What is quoted separately
- Projects. An office move, a new server, a migration off an old system. Scoped and priced before they start.
- Hardware. Computers, phones and network gear, supplied through our own supply business and delivered configured.
- Licences. Microsoft 365 and other subscriptions, passed through at the published price on one invoice with the plan if you prefer.
- Phones and internet. Priced per service through Fonica and All Internet, on the same invoice if you want.
Why there is no rate card on this page
The right plan depends on how many sites you have, what you run, whether you have a server, and how much of the list above you already have covered. Two businesses with twenty staff can need quite different things. You will have a number after the first call, not after three meetings, and it will be the number you pay.