One help desk, remote and on site
The remote team
Brisbane-based engineers take ticket intake, triage, user accounts, Microsoft 365 administration and everything that can be done from a desk, which is most things. Your staff email or call one help desk and get an answer.
On-site days
The part most outsourced help desks cannot offer. An engineer comes to your office on a fixed weekly schedule, sold in half-day blocks, for the things that need hands: hardware, meeting rooms, the new starter's desk, walking the floor. The on-site engineer works the same queue as the remote team, so nothing waits for the next visit and they are never the only line of support.
We run this today for a national accreditation body with internal IT, from its Brisbane office, with on-site mornings each week and the remote team behind them.
What your IT manager gets
Reporting
Ticketing and time tracking that report back to you: what came in, how long it took, what keeps recurring.
Coverage
Sick leave, holidays and resignations stop being emergencies. The service does not depend on one person.
Capacity
Scales up and down without hiring. A busy quarter or a big project is a conversation, not a recruitment.
Local
Brisbane-based staff, on Brisbane hours, who can be in the office. Remote-only service anywhere in Australia.
Who it is for
Organisations of about 100 staff or more, or any size with an internal IT person, anywhere in Australia for the remote service and in south east Queensland for on-site days. Peak bodies, member organisations and not-for-profits with a small IT function are where we have done the most of this, and any IT manager with a backlog will recognise the problem.
It is also the natural next step for a business that has grown past a managed plan and hired its first IT person.
How it starts
A 30-minute scoping call. Tell us roughly how many staff, whether you have internal IT, what your ticket volume looks like and whether you want on-site days. We quote directly from that. There is no pilot: the scoping call tells both sides whether it fits.
Book a scoping call
The enquiry form is not switched on yet. Call 1300 720 790 and our team will pick it up.